SEPTEMBER 2021 UPDATE

Dear SAGA Lovers, 

We are more than excited and eager to meet you all. As festival producers with an international legacy, we’ve been spending more than a year planning the most spectacular festival Bucharest has ever seen. We all know this has been a bumpy ride, but we are working tirelessly to show you our amazing plans.

However, your safety is our top priority. For now, the COVID-19 situation has not changed, so given the current uncertainty our intended dates in June come too soon, which means the festival can’t be celebrated on 4-5-6 June.

We are still very hopeful that we can organize the festival this year, so we are postponing SAGA 2021 to 10-11-12 September. If you can’t make it in September, you will of course be able to request a refund. All ticket buyers have been informed on this via email. 

We appreciate your love and understanding during this unpredictable situation, but we are moving full steam ahead to September! Stay tuned for updates and lineup reveals in the coming weeks.

With love, 

Saga Festival Team 

 

🇷🇴🇷🇴🇷🇴 ⁣⁣

Dragi SAGA Lovers,

Suntem mai mult decât entuziasmați și dornici să vă cunoaștem pe toți. În calitate de organizatori de festivaluri, recunoscuți la nivel internațional, am petrecut mai mult de un an planificând cel mai spectaculos festival din București. Știm cu toții că nu a fost ușor, dar lucrăm neîncetat pentru a vă arăta planurile noastre surprinzătoare.

Cu toate acestea, siguranța voastra este prioritatea noastră principală. Deocamdată, situația COVID-19 nu s-a schimbat, așa că, având în vedere incertitudinea actuală, datele prevăzute inițial pentru luna iunie vin prea curând, ceea ce înseamnă că festivalul nu poate avea loc în perioada 4-5-6 iunie.

Suntem încă foarte optimiști că putem organiza festivalul anul acesta, așa că amânăm SAGA 2021 pentru 10-11-12 septembrie. În cazul în care nu puteți participa la festival, veți putea, desigur, să solicitați o rambursare. Toți cumpărătorii de bilete au primit mai multe detalii via email.

Vă apreciem dragostea și înțelegerea în timpul acestei situații imprevizibile, împreună mergem înainte! Vă ținem la curent cu vești noi despre lineup și festival în următoarele săptămâni.

Love,

Echipa SAGA Festival

NEW DATE 2021

Are you sure that the festival will take place in September 2021?

We are still very hopeful that we can organize the festival in September 2021. The new dates have been chosen in consultation with the Romanian authorities.

Why haven’t you postponed SAGA to 2022?

As more people are vaccinated, we have reasons to be optimists. We are still very hopeful that we can organize the festival in September 2021.

TICKETS

Do I receive a new ticket for September 2021? When?

All tickets will remain valid, so there is no further action required.

Can I get a refund for my ticket?

All tickets remain valid for the new September 2021 date. According to OUG no. 70 issued by the Romanian Government on 14.05.2020, ticket holders have 30 days to choose between keeping the ticket valid for the new festival date or transforming it into a valuable voucher. After the expiration of the 30 days, the ticket automatically becomes valid for the rescheduled edition of the festival. For transforming it into a voucher, please contact our ticket provider Bilete.ro via office@bilete.ro before April 25, 2021.

When will I receive my refund?

If the voucher is not used for the purchase of products or services by September 30, 2021 at the latest, the organizer will reimburse all amounts received from the consumer at latest December 31, 2021. 

When will I receive the refund if SAGA keeps postponing?

As more people are vaccinated, we have reasons to be optimists. We are still very hopeful that we can organize the festival in September 2021.

If the situation persists, we will follow the government’s law. For now, this states that the refund of the tickets can be made between 01.10.2021 – 31.12.2021.

I bought my ticket(s) via Bilete.ro. What should I do?

All tickets remain valid for the new September 2021 date. According to OUG no. 70 issued by the Romanian Government on 14.05.2020, ticket holders have 30 days to choose between keeping the ticket valid for the new festival date or transforming it into a valuable voucher. After the expiration of the 30 days, the ticket automatically becomes valid for the rescheduled edition of the festival. For transforming it into a voucher, please contact our ticket provider Bilete.ro via office@bilete.ro before April 25, 2021.

I bought my ticket(s) via Festicket. What should I do?

All tickets remain valid for the new September 2021 date. According to OUG no. 70 issued by the Romanian Government on 14.05.2020, ticket holders have 30 days to choose between keeping the ticket valid for the new festival date or transforming it into a valuable voucher. After the expiration of the 30 days, the ticket automatically becomes valid for the rescheduled edition of the festival. All Festicket ticket buyers will receive an email with more information and next steps.

 

What happens to my booked flights and hotel?

If you booked a hotel package via Festicket, please contact Festicket Customer care via this link. If you booked flights, please contact your airline. If you booked an overnight stay in Bucharest by yourself, please contact the designated hotel.

Can I still buy tickets?

No, not at this moment. As soon as we launch the new lineup, ticket sales will start again.

SAGA 2021

What is the new lineup?

We are working on the new lineup and it will be released soon. The lineup may be slightly different due to artist scheduling, but we assure you that it will be up to ALDA and Insomniac standards.

 

I want to visit in September 2021 and already bought tickets. Do I need to do anything?

All tickets will remain valid, so there is no further action required from you. You have received more info via email with regards to your tickets.

Can I speak to someone from the SAGA Festival organization?

Please email us at info@sagafestival.com or send us a Whatsapp message at 0031 8 50659013.