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FAQ SAGA FESTIVAL BALI

Questions? This FAQ will help you out

Make sure to check the website and FAQ, before contacting SAGA. By doing so, you can limit the amount of mails in the mailbox and raise the reply time for questions which cannot be found at the website.

General questions

Where and when is SAGA 2018?

SAGA takes place at recreation area De Schorre in Boom, Belgium. The town of Boom is situated between Antwerp & Brussels. Dates
  • Weekend 1 Friday July 20th 2018 – Sunday July 22nd 2018
  • Weekend 2 Friday July 27th 2018 – Sunday July 29th 2018

What is the minimum age to attend SAGA?

The minimum age limit to enter the festival is 18. People born in 2000 will be granted entrance even though they turn 18 after the festival. Anyone who turns 18 in 2018 is permitted entrance. This is a strict policy and anybody born in 2001 or later, even if accompanied by an adult, will not be permitted entrance.

What are the check-in hours to the festival site?

CHECK-IN
  • On Friday & Saturday: The check-in to enter the festival site is open until 22h00. Access will be denied after 22h00, even if you have a valid bracelet or confirmation ticket.
  • On Sunday: The check-in to enter the festival site is open until 21h00. Access will be denied after 21h00, even if you have a valid bracelet or confirmation ticket.
RE-ENTRY
  • SAGA day Bracelet No re-entry possible. When leaving the site, a new entry ticket is needed for new access to the festival site.
  • SAGA Full Madness Regular/Comfort re-entry is possible the day after.You cannot re-enter SAGA on the same day.
  • DreamVille Bracelet From DreamVille to SAGA: You can enter SAGA until two hours before closing From SAGA to DreamVille: For safety reasons you can only re-enter DreamVille every day as from 17h00.

How do I get to SAGA?

Please check the page : How to get there. If you have more questions about how to reach SAGA by car, bike or public transport, please check the mobility plan on the website in June.

Can I buy parking in advance?

Yes, you are able to buy a parking voucher in advance. Please check the website and social media in June for more information and prices.

Are lockers available at the festival site ?

Yes, you can store your valuable belongings & clothing, without having to worry about loss or theft. You can hire a locker during the weekend/day. The lockers can be found at the festival & campsite. During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them. There are different sizes of lockers available so you can choose the one that fits you the most. All details and sizes will be released on the website later. Lockers for SAGA and DreamVille can be bought in advance. Please check the SAGA website and social media in June.  

What are the prices for food and drinks?

Prices for food and drinks will be communicated at SAGA and DreamVille.

Can I bring my medication?

SAGA and DreamVille conduct an absolute zero tolerance policy with regard to drugs. If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  Only with a valid medical certificate, you are allowed to take these medications with you.

Can I work at SAGA, even as volunteer?

It is not possible to apply for a job at SAGA.
  • Every year SAGA works with the same suppliers and their loyal staff. During the production days there is no time to train new crew.
  • The acts and dancers are the same team each year and this cannot be offered to other people.
  • Volunteers are not allowed to work at SAGA as it is prohibited by Belgian Law.

Ticket Sale

Start Ticket Sale

It is necessary to register for the SAGA 2018 Ticket sale. Create your personal SAGA Account in order to enter the SAGA ticket sales. You are registered after activation of your SAGA Account. Registration date: JANUARY 9th 2018, 17h00 CET – FEBRUARY 2nd 2017, 20h00 CET Please note registration for the WorldWide Pre-Sale ended Friday January 26th 2018, 20h00. Ticket Sale Dates
Global Journey Sale Saturday January 20th 2018, 17h00 CET
WorldWide Pre-Sale – SOLD OUT Saturday January 27th 2018, 17h00 CET
WorldWide Ticket Sale – SOLD OUT Saturday February 3rd 2018, 17h00 CET
 

How can I buy a ticket?

STEP 1 Register and create your SAGA Account. Fill in your personal details. After you completed all information, you will receive an email to activate your SAGA Account. Click on “Activate my account”.  Only after you have activated your account, you are registered for the SAGA ticket sale. STEP 2 Go to your SAGA Account at the day of the ticket sale in order to access the ticket shop. * Please check the different types of tickets before the start of the ticket sale so you do not select the wrong ticket. STEP 3 You need to verify your personal details. STEP 4 Payment of the tickets. You must pay your ticket immediately or your order will be cancelled and your tickets will go back on sale. Check if the spending limit of your credit card is high enough and if you are allowed to make international payments (to Belgium). Otherwise please contact your bank. Failed payments will not be reprocessed and your application will automatically be rejected. STEP 5 After payment, you receive the confirmation email of your order. Here you can find your order number and your shipping address. Save this email until the end of the festival. STEP 6 You need to personalize all tickets between 5/02/2018 and 23/02/2018. Please fill in every name and email address of your friends. For more information about how to personalize your ticket, click here. Do not forget to personalize, tickets which are not personalized, can be cancelled. STEP 7 As from the beginning of July the main buyer will receive all the SAGA Bracelet(s) of the order at his/her home address. STEP 8 Activate your SAGA Bracelet. After your Bracelet is activated, you will have the possibility to top-up your Bracelet with Pearls. More information about activating your Bracelet will be available in June. Enjoy SAGA
* Access to the ticket sale is only permitted by using the personalized link in your SAGA Account. If you do not use this personal link, tickets will be cancelled.

Where can I register?

You can register here at the SAGA website.

Why do I need to register?

In order to enter for the SAGA sale and buy your ticket to this year’s festival you must complete the registration. If you have not registered before Ticket Sale opens you will not be able to purchase a SAGA ticket. Important: Registration does not guarantee you a ticket. Required information During the registration you will need to fill in following info: first name, last name, e-mail address, postal address (make sure to fill in your correct postal address! Bracelets will be sent to this address), country, nationality, mobile number, gender, birthdate & preferred weekend. After you have entered all information, you will receive an email to activate your SAGA Account. Only after activation, you are registered. In your SAGA account you can find the link to the ticket sales and you are able to manage your personal data.  

What is the difference between Global Journey Sale, Worldwide Pre-sale and Worldwide Ticket Sale?

  • Global Journey Sale SAGA tickets and DreamVille Packages with transport and/or hotel accommodations.
  • Worldwide Pre-Sale First sales moment of SAGA tickets and DreamVille Packages
  • Worldwide Ticket Sale Second sales moment of SAGA tickets and DreamVille Packages
Important
  • Everybody who registered can join the Worldwide Pre-Sale and the Worldwide Ticket Sale. Go to your SAGA Account in order to enter the ticket sales.
  • For Global Journey you don’t need to register, at the sale you can sign in at your SAGA Account or you are able to create one.

What is personalization?

Before receiving your SAGA confirmation e-ticket, you will need to personalize the ticket. Each single ticket needs to be addressed to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the SAGA bracelet/e-ticket does not match the name on the ID, access will be denied. Attention: You don’t need to personalize your tickets when you have bought a Global Journey Package. SAGA handles it for you with the data you registered during purchase.

What are the consequences if I do not personalize my tickets?

If you do not personalize your tickets, SAGA reserves the right to cancel your order. If this is the case the Main buyer receives a refund of the ticket price excluding the service fee and payment cost.

What are the official ticket channels?

Order your tickets only through the official ticket channels.
  • SAGA.com (Paylogic)
  • Official travel shop for Global Journey Packages
You can find a list of the Official External Travel Partners here.

What are the different payment methodes during ticket sale?

Check all payment methods during the ticket sales at this page.

Can I buy group tickets?

You can purchase
  • a Friendship Garden Package during the Worldwide Pre-Sale and Worldwide Ticket Sale. SAGA offers the possibility to enter DreamVille together with a group of friends. This package includes DreamVille entrance, a pre-reserved camping area and regular access to SAGA. You can only buy this package for 10 people. For more information click here
  • a Friendship Travel Package during the Global Journey Sale (January 20th).This package includes your very own Bed & Breakfast with 6 to 16 friends. A Global Journey host will welcome you at your B&B on Thursday and a daily shuttle will make sure you and your friends will get to SAGA and back. For more information click here

Can I upgrade/change my ticket type?

 Under no circumstances can your ticket be upgraded or changed. For example it’s not possible to upgrade a Full Madness Regular Pass to a Full Madness Comfort Pass or to change a Friday ticket to a Saturday ticket. It is not possible to switch weekends.

Can I change the name of a ticket?

Name changes are not possible. Small spelling mistakes should not cause any problems at the entrance. The Exchange desk is the only way to resell your ticket. You are not able to choose who will buy this ticket. More information about the Exchange Desk will be available few weeks after the ticket sales.

Can I change the address after I bought the tickets?

In order to ship all Bracelets in time, it is not possible to change the shipping address after you have bought tickets. In case you have moved, you can contact SAGA@paylogic.be before March 30th 2018. Important ! email the legal attest of change of residence, order number, old address and your new address. After March 30th 2018 it is not possible to change addresses.  

Can I enter if the name registered on the Bracelet is not my own name?

If the name on the Bracelet/ticket does not match the name on the ID, SAGA reserves the right to deny access. The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the festival bracelet. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver’s license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here. Name changes are not possible after personalization.

Can I cancel or resell my ticket ?

Tickets cannot be cancelled. All purchases are final. If you no longer wish to use your ticket, you can register your ticket at the online exchange desk. If other people are looking for the type of ticket you wish to sell, a refund will be possible with the exception of the payment cost.  If there is no demand for your ticket, your ticket will not be refunded. All refunds will take place after the festival. More information will be available few weeks after the ticket sales. Important ! Global Journey Packages are non refundable nor exchangeable. It is not possible to change, cancel or get a refund for the packages you have bought. You have agreed Terms and Conditions of Global Journey during purchase process.

Type of tickets

What is a Full Madness Pass?

This is three-day entrance pass to SAGA and gives you access to the festival site from Friday until Sunday. This ticket does NOT include camping at DreamVille, to stay at DreamVille you’ll need to buy a DreamVille Package. Weekend 1: Friday July 20th 2018 – Sunday July 22nd 2018 Weekend 2: Friday July 27th 2018 – Sunday Juy 29th 2018

What is the difference between a regular Pass, a Pleasure Pass and a Comfort Pass?

All tickets give you access to SAGA and all the stages.
  • The Regular ticket gives you regular access to the festival. Comfort zones (VIP decks) are not included in your ticket.
  • The Pleasure ticket gives you regular access to the festival with access to 2 different comfort zones (VIP decks). The Main Comfort situated at the Main stage is not included.
  • The Comfort ticket gives you access to all Comfort zones (VIP decks) at the festival.
DreamVille, parking, lockers food & drinks are not included in Regular, Pleasure or Comfort tickets.

What is a DreamVille Package?

A DreamVille Package includes:
  • Access to The Gathering; the pre-party at DreamVille on Thursday
  • Depending on your ticket choice: Regular or Comfort access to SAGA during 3 days.
  • Access to DreamVille and your choice of accommodation during 5 days (DreamVille Magnificent Greens, Friendship Garden, Easy Tent, Relax Room, DreamLodge, Kokono, Cabana or Mansion)
  • Access to sanitary facilities & the Marketplace at DreamVille.
Weekend 1 : Thursday July 19th 2018 – Monday July 23rd 2018 Weekend 2 : Thursday July 26th 2018 – Monday July 30th 2018

What is a Global Journey Package?

Global Journey Packages are the official SAGA travel packages. These are the easiest way to travel to SAGA. Global Journey offers you an all-in experience, covering your trip from the moment you take off all the way to the return journey home. You can find more information about the Global Journey Packages here.

SAGA Account

Why do I need to create an account?

By creating a SAGA Account, you are registered for the SAGA 2018 ticket sales. You need to use your SAGA Account to enter the ticket sales. In your Account you find your personal details, preferences and ticket sale dates. In the future other information about SAGA will be available. More information here.  

I have problems with my SAGA account? I did not receive the email to activate my account?

Did you use the Facebook login? You don’t need to activate your account. You are able to sign in at the right above corner of the SAGA website. You did not use the Facebook login?  SAGA uses a service that prevents blocking the email to most providers. However there still can be a delivery issue for various reasons.
  • Double check your SPAM, Unwanted or mail Quarantaine folder.
  • After checking your SPAM and other folders, please register again with the correct email address.

I made a typo in my personal details.

  • Typo in your name? Please contact SAGA by the contact form you find in the FAQ page.
  • Typo in your address or somewhere else? You are able to adapt this in your account at the section Account when you are logged in.

Press

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby. Submit your request here

Contact

Contact SAGA

Make sure to check the website and FAQ first, before contacting SAGA. By doing so, you can limit the amount of mails in the mailbox and raise the reply time for questions which cannot be found at the website. No answer found in the FAQ? Please submit your question here