FAQ

 

NEW DATE 2021

Are you sure that the festival will take place in September 2021?

We are still very hopeful that we can organize the festival in September 2021. The new dates have been chosen in consultation with the Romanian authorities.

Why haven’t you postponed SAGA to 2022?

As more people are vaccinated, we have reasons to be optimists. We are still very hopeful that we can organize the festival in September 2021.

TICKETS

Types and Prices

Tickets will be sold in phases. The earlier you buy your tickets, the cheaper the price will be. 3-Day Passes and 3-Day VIP Passes are on sale now. Day Tickets will be available soon.

Where To Buy

Bilete.ro is SAGA’s official ticketing partner and performing artists may share ticket links on their own websites. Our other official ticketing partner is Festicket. All popular events are confronted with fraudulent organisations and people that try to resell tickets above market price, purely for their own benefit. Only official SAGA entrance tickets will be accepted and guarantee access to the festival.

Download Your Ticket

When you buy our tickets online, Bilete.ro (our official ticketing partner) will send you a purchase confirmation email after your order has been processed. Through this email you will be able to download your tickets.

Do I receive a new ticket for September 2021? When?

All tickets will remain valid, so there is no further action required.

Can I get a refund for my ticket?

No, not anymore. All tickets remain valid for the new September 2021 date.

According to OUG no. 70 issued by the Romanian Government on 14.05.2020, ticket holders had 30 days since the new date announcement on March 26, 2021, to choose between keeping the ticket valid for the new festival date or transforming it into a valuable voucher. After the expiration of the 30 days on April 25, 2021, the ticket automatically became valid for the rescheduled edition of the festival.

For more information about vouchers, please contact our ticket provider Bilete.ro via office@bilete.ro.

When will I receive my refund?

If the voucher is not used for the purchase of products or services by September 30, 2021 at the latest, the organizer will reimburse all amounts received from the consumer at latest December 31, 2021. 

When will I receive the refund if SAGA keeps postponing?

As more people are vaccinated, we have reasons to be optimists. We are still very hopeful that we can organize the festival in September 2021.

If the situation persists, we will follow the government’s law. For now, this states that the refund of the tickets can be made between 01.10.2021 – 31.12.2021.

What happens to my booked flights and hotel?

If you booked a hotel package via Festicket, please contact Festicket Customer care via this link. If you booked flights, please contact your airline. If you booked an overnight stay in Bucharest by yourself, please contact the designated hotel.

Ticketing Customer Service

For questions, please contact our official ticketing partners Bilete.ro and Festicket.

SAGA 2021

What is the new lineup?

FULL LINEUP (A-Z)

Alan Walker   Clean Bandit (DJ Set)   Don Diablo   John Newman   Mike Williams   MORTEN   Nervo   Regard   Salvatore Ganacci   Sigala   Tiësto   Timmy Trumpet   Topic   Vini Vici   W&W        

TECHNO/HOUSE

Adam Beyer   ADIN   Amelie Lens   ANNA   ARTBAT   Baggi   Carl Cox   Chris Liebing   Deborah De Luca   Denis Sulta   Dubfire   Eli Brown   Enrico Sangiuliano   Fisher   Franky Rizardo   Hot Since 82   Joris Voorn   Joyhauser   Kölsch   Maceo Plex   Mathame   Meduza   Monika Kruse   Reinier Zonneveld (LIVE)   Solardo   Sonny Fodera   Spartaque   Umek 

LOCAL TALENT

Adrian Eftimie   Andi   Andre Rizo   Cotoraci   Dobrikan   Gino Manzotti & Maxx   Manuel Riva   No Parachute   Rosario Internullo   Tap   U-Gin   Vanotek 

I want to visit in September 2021 and already bought tickets. Do I need to do anything?

All tickets will remain valid, so there is no further action required from you. You have received more info via email with regards to your tickets.

Can I speak to someone from the SAGA Festival organization?

Please email us at info@sagafestival.com or send us a Whatsapp message at 0031 8 50659013.

PAYMENT PLAN

What is a payment plan?

We want to make SAGA an event that everyone can attend. SAGA Festival is offering its clients the possibility to buy tickets through an interest-free monthly payment program of 4 equal instalments starting at 99 RON (€20) deposit (fees not included). For more information on the payment plan, check the Terms & Conditions here.

What is an instalment? In how many instalments can I make the payment?

The instalment is one of the equal payments for buying the SAGA passes using the payment program. The payment program has 4 equal instalments starting at 99 RON (€20) deposit (fees not included).

What tickets can I buy using the payment plan?

The interest-free monthly payment program of 4 equal instalments applies for the 3 Day Regular Pass and 3 Day VIP Pass.

How can I buy tickets using the payment plan?

To buy the 3 Day Regular Pass and 3 Day VIP Pass using the payment plan, go to sagafestival.com/tickets and select the desired ticket category.

How does the payment work?

All holders of a valid credit/debit card, have the possibility to choose, at the moment of payment to split the value of the performed transaction into 4 equal instalments as follows:
1st instalment – is due upon placing of the order
2nd, 3rd, 4th instalments – will be automatically withdrawn monthly, in equal instalments, at every 28 calendar days, calculating from the date of the first payment.
For more information on the payment plan, check the Terms & Conditions here.

What happens if I refuse to pay all the instalments?

The refusal to pay any of the 3 subsequent instalments left to be paid, whether explicit or implicit, by not having sufficient funds, unavailability of the account or any other actions that lead to the refusal of the institution (bank) issuing the debit/credit card to withdraw the counter value of the next instalments will lead to the cancellation of the entire transaction. For more information on the payment plan, check the Terms & Conditions here.

When will I get the ticket?

The ticket(s) acquired within the interest-free monthly payment Program of 4 equal instalments will be sent, by e-mail, at the moment the last payment will be complete.