Looking for something else?
Do I need to register to purchase a Global Journey package?
Yes, you need to register to purchase a Global Journey Package.
What are the different destinations I can travel from?
What are the different types of rooms in the hotels?
Do I need to personalize my SAGA Festival Ticket?
You don’t need to personalize your tickets when you have bought a Global Journey Package. Global Journey handles it for you with the data you registered during purchase.
Is a SAGA Festival Ticket included in a Global Journey package?
A SAGA Festival Full Madness Pass (3 day access) or Full Madness Comfort Pass (3 day comfort access) is always included in a Global Journey package.
Can I purchase a package for 3 persons in the same type of accommodation?
Do all the Flight Packages include a Party Flight?
What is a Hostel?
The hostels have been carefully selected for Global Journey visitors. If you choose this accommodation, you sleep in a single bed in a dormitory with shared bathroom.
How many tickets can I purchase per order?
You can buy up to 4 tickets (=4 persons) per order. (except the Friendship Travel Packages)
What are the different payment methods during the Global Journey sale?
Please check all different payment methods here.
Can I change my Global Journey Package to another weekend?
Global Journey packages cannot be changed, so be aware you purchase a package for the correct weekend.
Check Opening Hours for more info about the dates of SAGA Festival.
Can I upgrade my Global Journey Package?
You cannot upgrade your Global Journey package. Make sure you choose the correct type of SAGA Festival ticket along with your Global Journey package.
Can I change the name on my Global Journey Package or SAGA Festival tickets?
Be careful when finalizing your purchase. Name changes are not possible. Only in case of urgent matter, Global Journey will accept name changes until 30/04/2018 implying a fee of €350-, per name change. After this date no name change will be accepted.
Important reason: your Treasure Case with SAGA Festival Bracelet need to be sent to your home address.
Can I change the time schedule for my Flight, Train or Bus?
You cannot change your time schedule after purchasing, so make sure you check the timings when you buy your package. If the departure time of your train/flight/bus changes, you will receive an update by email and you can check it in the SAGA Festival Account.
Can I resell my tickets at the online exchange desk?
There is no exchange desk for Global Journey Packages.
Global Journey Packages are non-refundable. Make sure to check your package very carefully. Changes of transport, accommodation, type of SAGA Festival Pass will not be possible after reservation and booking.
Where can I find an overview of my Global Journey booking?
After purchasing a Global Journey package the main buyer will receive a confirmation email. You can also find an overview of your order in the SAGA Festival Account.
Is it possible to get an invoice of my Global Journey package?
Invoices won’t be created for a Global Journey package. You will receive a Booking Confirmation via email after purchasing and you can use your booking overview in the SAGA Festival Account.
How much luggage can I bring?
Global Journey Packages are composed with different airlines, train and bus companies. Luggage allowance can vary on the airline or train company the Global Journey Package is composed with.
What happens if I don’t use my Flight, Train or Bus to Brussels?
If you don’t take your flight, train or bus to Brussels, you need to pick up your personal Global Journey envelope with all information somewhere else. This is possible as from Friday July 20th.
DO MIND: If you don’t use your flight to Brussels, your flight to your home country will be cancelled automatically. Please inform the Global Journey Call Center before April 30th if you don’t want to cancel your flight back home. Contact details will follow in your booking confirmation email after purchase or in the SAGA Festival Account.
What do I need to do if I miss my Flight, Train or Bus?
Where can I pick up my SAGA Festival Bracelet?
Your SAGA Festival Bracelet(s) will be sent to the home address of the main buyer (except Discover Europe). You will find more info about this procedure in the SAGA Festival Account once you purchased a Global Journey package.
Discover Europe: You will receive your SAGA Festival Bracelet at your hotel in Brussels on Wednesday July 18th 2018.
What happens when I’m not home when my SAGA Festival Bracelet will be delivered?
If you are not home when your SAGA Festival Bracelet arrives at your home address, you will have time to pick it up at the post office. Keep in mind SAGA Festival uses registered mail. After a couple of days they will be sent back to SAGA Festival.
If you are not able to pick up your Bracelet at the post office, you will need to collect your SAGA Festival Bracelet at the “Global Journey Will Call Desk” at the SAGA Festival Main Entrance or DreamVille Entrance 1 (depending on the package you bought). Do not forget to bring your printed booking confirmation & ID/passport.
Where can I pick up my Global Journey Shuttle Bracelet?
Please bring your printed booking confirmation to pick up your Global Journey envelope with Shuttle Bracelet. You have to pick it up at:
Can Discover Europe be combined with 2 weekends of SAGA Festival?
Discover Europe can only be purchased with SAGA Festival Weekend 1 (July 20th to July 22nd).
Is the flight from my home country to the first city of Discover Europe included?
The Discover Europe experience starts in the accommodation of your first chosen city and ends in the accommodation of your last chosen city. This means you need to book your own transport from your home to your first accommodation and from your last accommodation back home.
Can I upgrade my package to silver?
Upgrades are not possible. Please carefully select your choice of accommodation category before you buy your package.
When will I receive my Flight or Train tickets?
You can find more information in your SAGA Festival Account about tickets, vouchers,…
What should I do if I miss one of my flights, trains or buses during the journey?
You can view your itinerary in the SAGA Festival Account. Please read the instructions carefully. Global Journey is not responsible if you miss your flight, train or bus.
In case you did miss your flight, train or bus, please contact the Global Journey Call Center. Contact details will be in your booking confirmation email and in the SAGA Festival Account.
Contact Global Journey
Please check all information on the website and FAQ section before contacting Global Journey. In this way Global Journey will be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website will therefore not be answered.
No answers found in FAQ?